Accessibility Statement

This accessibility statement applies to meridianwater.co.uk.

This site aims to conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). These guidelines are the internationally recognised standards for building a good, accessible website. To ensure everyone has a good user experience we have additional accessibility features, this includes:

Zoom in up to 400% without text spilling off the screen
Navigation with a keyboard
Navigation using speech recognition software
Navigation using a modern screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Other accessibility features and information

The following links have details on how you can turn on and change accessibility settings on different browsers:

Most smartphones and tablets have accessibility functions. These are normally found under Settings. These functions will allow you to change things like your font style, font size, and screen brightness, as well as offering ‘text to speech’ options. Features will be different depending upon the make of your mobile device.

AbilityNet has further advice on how to make adjustments to your device easier to use.

Non-accessible content

Our website is designed to be compliant with WCAG 2.1 AA guidance. However, some areas of the site, or sites related to enfield.gov.uk may not meet AA requirements.

PDF and other documents

We may have PDFs published on the website which some users may not have full access to. Non-accessible content with some PDFs include alternative text not being applied to all images and bookmarks not applied to all documents.

Maps

Some users may not be able to access maps we have on the site if using screen readers, where this is the case addresses will be provided.

Screen readers and other assistive technology

We cannot guarantee that the site will work fully on older versions of assistive technology.

Third Party Sites

We link to third party applications and external websites. We cannot guarantee that they are AA compliant, including on social media sites.

What we are doing to improve accessibility

To ensure that our website is accessible, we work with our website supplier to test, fix and improve accessibility issues using industry standard tools. The language used on the site will, where possible, be concise, easy to understand and free from jargon, abbreviations and technical terms.

Contacting us

If you are having any difficulty accessing information on the website, you can contact the council by:

Text phone on 020 8379 4419
Call us our customer contact centre on 020 8379 1000 (9am to 5pm Monday to Friday)
Speak to us on web chat, the web chat is available 9am to 5pm Monday to Friday

We can also provide a British Sign Language interpreter if it is needed. The British Sign Language interpreter can contact Enfield Council staff on your behalf to help with any enquires you may have. Although we will try to provide the same interpreter, this is not always possible. To find out more about accessing an interpreter.

Raising an issue with the site

If you have problems using this site or would like to suggest any changes, complete our feedback form. It would be helpful if you could tell us:

the issue you are having
the web address of the page you are having trouble with
what device you are using to access the site, for example, a phone, a laptop or a tablet
which web browser (including version) you are using

Regulations and guidance

The full name of the accessibility regulations is the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Further details about accessibility requirements for public sector bodies are available on the GOV.UK website.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your query, contact the Equality Advisory and Support Service (EASS).

Updates

This statement was last updated on November 16^th, 2021 and will be updated annually in accordance with Government guidelines.